What’s “Service Waste” (and how much is it costing you?)

Organisations spend millions of pounds every year handling contacts they shouldn’t be receiving and doing work that adds no value to delivering the outcomes customers want.

Getting to grips with the “Service Waste” problem can enable businesses to reduce costs, whilst delivering better and faster outcomes for customers. Download our latest whitepaper (below) to find out more about the different types of “Service Waste” and how to go about finding out how much it could be costing you and your customers to handle.