The Strategic Value of Complaints

Turning signals of failure into drivers of better service, lower cost and stronger outcomes

Join us in London on the afternoon of Thursday 26th March for our next Effective Service Learning Event in partnership with MERJE. This free to attend event will be focusing on how to use complaint insight to improve services, reduce cost and strengthen outcomes.

• How complaint data is now being used by regulators as evidence of customer outcomes, not just process compliance

• Why many complaints are created upstream by delays, uncertainty and fragmented service journeys

• How to move from root cause analysis to real, closed-loop operational improvement

• What effective, board-level complaint governance and outcome-focused MI should look like under Consumer Duty

The event will run from 2pm - 5pm and will be followed by complementary networking drinks and nibbles.

To see what feedback from previous events has been, and who attends, click here

To register for your free place at the event, just fill in the form below