Learning and development
Two-day Effective Service Leadership course
Our two-day Effective Service Leadership course gives you and your team the skills and insight you need to tackle service waste and deliver more Effective Service. It’s a mix of classroom training, interactive exercises, and practical hands-on experience “in the work” that delivers tangible outcomes - delivered by trainers with real life experience of delivering Effective Service in UK and international organisations.
One-day practical workshop - “Understanding Service Waste”
Do you know the reasons why your customers contact you, and have you quantified how much of your budget is spent handling contacts that shouldn’t be necessary for the customer to make?
In just one day, our Understanding Service Waste course will help you and your leadership team understand the different types of service waste, how to spot it, how to measure it and then how to address it. With a mixture of presentations, discussions and practical exercises that bring the voice of your actual customers into the classroom, attendees will come away with practical skills that can deliver an immediate impact on business performance.
Two-day Effective Customer Service Foundation course
Great customer service doesn’t start and end in the contact centre. Whichever team or department you work in, you have an important role to play in ensuring that customers can get the service they need. Our Effective Customer Service Foundation course has been designed to bring colleagues together from across the business to create alignment that ensures an Effective Service outcome for customers.
Half-Day Effective Service live networking and learning events with industry peers
Our Effective Service - live events are a great place to meet new people and network with fellow operations, transformation and IT Execs - whilst sharing experiences about how to make service for customers more Effective.
So far this year we’ve held events in Manchester, Leeds and London and the feedback has been fantastic.
There’s no hard sell at these events - it’s all about knowledge sharing.
